Refund Policy

1. Our Commitment

Ready to Port is committed to fair dealing. We work with verified dealers to ensure the numbers listed are genuine and available. Your satisfaction is important to us.

2. Eligibility for Refund

Refunds are applicable in the following situations:

• Number not available after payment — If you paid for a number and it was subsequently found to be unavailable or sold, you are entitled to a full refund.
• Wrong number delivered — If the number delivered does not match the number you purchased.
• Porting failure due to dealer error — If the porting process fails due to an error on our or the dealer's part (not due to your eligibility issues).

3. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• You change your mind after payment is made
• Porting fails because the number is under a lock-in period (ported in last 90 days) on your side
• Porting fails due to outstanding dues on the number from your end
• The UPC code expires because of delay on your part
• You choose not to proceed with porting after receiving the number

4. Refund Process

To request a refund:

• Contact us on WhatsApp with your purchase details
• Provide proof of payment (UPI screenshot or bank transfer reference)
• Describe the issue clearly

We will review and process valid refund requests within 3-5 business days. Refunds are made via the same payment method used for purchase.

5. Dispute Resolution

In case of any dispute, we encourage buyers to first contact us on WhatsApp for resolution. We aim to resolve all disputes amicably within 7 working days.

6. Contact for Refunds

Reach us on WhatsApp via the "Buy on WhatsApp" button on any number card, or through the floating WhatsApp button on our website. Our support hours are Monday to Saturday, 9 AM to 8 PM IST.